Satzung

• Definitions
• These Terms and Conditions define the general terms and conditions of using the Shop and concluding the Contract of Sale of the Goods offered by the Seller, as well as specify the complaint procedures applicable to the Seller.
• Suchedniowska 19 C, 26-010 Bodzentyn NIP: 6572975740 REGON: 524039798 KRS: 0001010787,
• E-mail address: zamowienia@enteron.eu
• Warehouse location: ul . Potkanowska 54 26-616 Radom
• Price – the amount of gross remuneration (including tax) due to the Seller for the transfer of ownership of the Goods to the Customer in accordance with the Sales Agreement, specified in Polish zlotys or in another currency;
• Password – a string of alphanumeric characters necessary for authorization when accessing the Account, which is specified by the Client when creating the Account. The Client is obliged to keep the Password strictly confidential (not to disclose it to any third party). The password can be changed in the Account settings. The Seller may provide the Customer with the possibility of recovering the forgotten Password in the manner specified in the Store;
• Client – a natural person, a natural person conducting business activity or a legal person or other organizational unit without legal personality, acting through an authorized person, having full legal capacity;
• Consumer – a Client who is a natural person concluding a legal transaction with an entrepreneur that is not directly related to his or her business or professional activity;
• Client with consumer rights – a natural person running a sole proprietorship subject to entry in the Central Register and Information of Economic Activity, making a transaction directly related to his business activity, when the content of the agreement shows that it is not of a professional nature for that person, resulting in particular from the subject of his business activity, made available on the basis of the provisions on the Central Register and Business Information; Whenever these Terms and Conditions refer to rights reserved for the Customer who is a Consumer, the same rights for the benefit of the Customer as a consumer should also be understood in this respect.
• Customer Account/Account – space made available to the Customer within the Store, allowing the Customer to use additional functionalities/services. The Client obtains access to the Client Account using the Login and Password. The Client logs in to his/her Account after registering on the Shop’s website. The Customer Account allows you to save and store information about the Customer’s address data for the shipment of Goods, track the status of the Order, access the history of Orders;
• Shopping Cart – a service made available to each Customer and each user of the Shop who uses the website, consisting in enabling them to easily purchase one or more Goods, displaying a summary of the Purchase Price of individual Goods and all Goods together (including shipping costs, if applicable), remembering the Goods added to the cart.
• Trade Credit – an amount limit individually determined by the Seller up to which the Customer may make transactions. The rules for granting trade credit are also agreed individually with the Client.
• Login – the Customer’s e-mail address provided as part of the Store when creating an Account. Each time the Login is created/changed, the Client must confirm the Client’s e-mail address by clicking on the activation link sent by the Seller to the e-mail address provided by the Customer;
• Newsletter – the Seller’s service consisting in sending to the Customers, with their express and continuous consent, free cyclical information on the Store’s offer, to the e-mail address provided by the Customer;
• Payment – an action consisting in the payment, in the manner specified in these Terms and Conditions, of the remuneration due to the Seller for the performance of the Sales Agreement, constituting the Price or the sum of the Prices of individual Goods covered by the Order and delivery costs, less any discounts and discounts,
• Privacy Policy – the privacy policy is available at: https://enteron.eu/polityka-prywatnosci/. The Privacy Policy sets out the rules for the processing of personal data collected through the Website.
• Terms and Conditions – this document specifying the rules for concluding Sales Agreements and the rules for the provision and use of services offered by the Seller through the Store to Customers. The Terms and Conditions define the rights and obligations of the Customer and the Seller. With respect to services provided by electronic means, these Terms and Conditions are the regulations referred to in Article 8 of the Act of 18 July 2002 on the provision of services by electronic means, as amended. amended (i.e. Journal of Laws of 2016, item 1);
• Shop – a platform for the sale of Goods and the provision of services offered by the Seller, operated by the Seller, available via the following URL: https://enteron.eu
• Parties – Customer and Seller;
• Goods/Goods – item(s) sold by the Seller through the Shop to the Customer, for payment of the Price. Goods can be standard or prepared to the customer’s order, depending on the current assortment presented in the Store;
• Content/Content – textual, graphic or multimedia elements (e.g. information about the Goods, photos of the Goods, promotional videos, descriptions, comments), including works within the meaning of the Act of 4 February 1994 on Copyright and Related Rights, as well as images of natural persons as amended. as amended (i.e. Journal of Laws of 2016, item 666), which are posted and disseminated within the Store by the Seller, the Seller’s contractors, the Customer or any other person using the Store, respectively;
• Sale Agreement/Agreement – a sales agreement within the meaning of the Act of 23 April 1964. Civil Code, as amended. (i.e. Journal of Laws of 2016, item 380), concerning the sale of Goods by the Seller to the Customer for the payment of the Price increased by any additional charges, including shipping costs, the terms of which are specified in particular in these Terms and Conditions, concluded between the Customer and the Seller in the manner specified in these Terms and Conditions, e. in particular it is concluded using means of distance communication. The Contract of Sale specifies, in particular, the Goods, their main features, the Price, shipping costs and other relevant terms;
• Order – a form made available within the Shop, specifying the Goods that the Customer intends to purchase and the Customer’s data necessary to conclude and perform the Agreement. The Order sent to the Seller constitutes the Customer’s offer, i.e. the Customer’s declaration of intent expressing the direct will to conclude the Distance Sales Agreement through the Store;

1. General rules for the use of the store
2. Acceptance of the Terms and Conditions is necessary in order to create a Customer Account and/or in order for the Customer to place an order for the purchase of Goods.
3. The Seller informs that the use of the Store via a web browser, including placing an Order, as well as making a phone call with the Seller, may be associated with the need to incur the costs of Internet connection (data transfer fee) or the cost of a telephone connection, in accordance with the tariff package of the service provider used by the Customer.
4. The Seller may entrust the performance of individual duties or the ongoing operation of the Store to subcontractors. This does not affect the scope and quality of services, and the Seller is in any case a party to the Service Agreement.
5. The information presented on the Shop’s website is only an invitation to conclude a contract within the meaning of Article 71 of the Civil Code, addressed by the Seller to the Customers, and not an offer in accordance with the provisions of the Civil Code.

III. Conclusion of a contract for the provision of services

1. The Seller provides the following services to the Customers free of charge through the Shop:

provision of the Client Account;

enabling Customers to place Orders and conclude Sales Contracts also without the need to create a Customer Account;

presenting Clients with advertising content tailored to their interests;

enabling Customers to use the services of the Shopping Cart;

enabling viewing of the Content placed by the Seller within the Store;

sending the Newsletter;

2. As part of the Shop, the Seller undertakes to provide the services referred to in paragraph 1 above, to the extent and under the conditions set out in these Terms and Conditions
3. The Agreement for the Provision of Services is concluded upon the cumulative fulfilment of the following conditions: (i) effective completion and acceptance by the Customer (sending to the Seller) of the registration form in order to create a Customer Account and (ii) acceptance of the Terms and Conditions or placing an order without registering a Customer Account. The contract for the provision of electronic services is concluded for an indefinite period of time. Creating an Account is not required to make a purchase in the Store. The creation and use of the Account is voluntary and free of charge within the scope of services provided by the Store.
4. In particular, the Client is obliged to:
5. provide only true, up-to-date and all necessary data of the Client in the Order and in the registration forms when creating a Customer Account;
6. update the data, including personal data, provided by the Seller’s Customer in connection with the conclusion of the Service Contract or the Sales Agreement, in particular to the extent that it is necessary for their proper performance; The Client has access to their data, as well as the ability to change the data entered during the creation of the Account (including the cessation of their processing) at any time, using the options available within the Client Account in accordance with the Privacy Policy;
7. use the services of the Enteron photovoltaic wholesaler in a manner that does not interfere with the functioning of the Seller or the Store;
8. use the services offered by the Seller in a manner consistent with the provisions of applicable law, the provisions of the Terms and Conditions, as well as with the customs and principles of social coexistence adopted in a given area;
9. Use of the Seller’s services in a manner that does not inconvenience other Customers and the Seller;
10. timely payment of the Price and other costs agreed by the Customer and the Seller;
11. not to provide or transmit any Content prohibited by applicable law, in particular Content infringing the copyrights of third parties or their personal rights;
12. not to take actions such as:

• sending or posting unsolicited commercial information in the Store or posting any Content that violates the law (prohibition of posting illegal content);
• undertaking IT activities or any other activities aimed at obtaining information not intended for the Client, including the data of other Customers;
• modify in an unauthorized manner the Content provided by the Seller, in particular the Prices or descriptions of the Goods provided in the Store.
• Conclusion of the sales contract
• The main features of the service, taking into account the subject of the service and the method of communication with the Customer, are specified on the page of each Goods.
• The Seller allows the Customer to place an Order in the following manner:
• The Customer adds the selected Item(s) to the Cart and then proceeds to the Order form;
• Chooses one of the offered delivery methods;
• The Customer who has a Customer Account confirms in the Order form that the data necessary to conclude and perform the Sales Agreement is valid. A User who does not have a Customer Account must fill in the Order form on his/her own with the data necessary to conclude and perform the Sales Agreement. In any case, the provision of outdated or false data of the Client may prevent the performance of the Agreement;
• The Client chooses the method of payment of the Price and other total costs of the Contract indicated in the Order form;
• The Customer sends the Order to the Seller using the functionality of the Store made available for this purpose. In the case of a Client who does not have an Account and has not previously accepted the Terms and Conditions, the Client is obliged to accept the Terms and Conditions;

The Customer submits an Order using the functionality of the Store made available for this purpose (button: „Buy and pay“);

When placing an Order, until the „Buy and pay“ button is pressed, the Customer has the option of correcting the data entered within the „Cart“ panel by adding or removing a given item from the Cart;

Depending on the payment method chosen, the Client may be redirected to the websites of a third-party payment service provider in order to make a payment;

In response to the Order, the Shop shall immediately send an e-mail to the Client to the e-mail address provided by the Customer for this purpose with a confirmation of the registration of the Order.

3. The Agreement is concluded at the moment of confirmation of acceptance of the Order for execution by the Seller.
4. Prices
5. Prices in the Enteron Online Shop are displayed as follows:

are net prices;

the prices of the Goods when added to the cart and displayed in the cart include any duties and taxes payable and detail the net amount and the amount of VAT in the applicable amount;

These amounts are given in Polish zloty.

2. Prices do not include shipping costs. The costs of shipment of the Goods are displayed on the Shop’s website during the placing of the Order, including immediately before and at the time of approval and placing of the Order by the Customer. The total value of the order includes the Price, shipping costs and any other costs of optional paid services selected by the Customer. The Seller may, in a period of his/her choosing, set a threshold of the minimum order value for which the shipment of the Goods is free of charge.
3. Payment can be made:

– by bank transfer,

– with the help of a third-party payment service provider,

1. Lead time
2. The total waiting time for the Customer to receive the Goods (delivery time) consists of the time of preparing the order for shipment by the Seller and the time of delivery of the Goods by the carrier. The time of preparing the order for shipment by the Seller is counted from the moment the funds are credited to the Seller’s account or from the date of placing the Order in the case of Customers who have been granted trade credit until the shipment containing the Goods is sent and amounts to a maximum of 14 working days (days from Monday to Friday, excluding non-working days). The above time should be supplemented by the time of delivery of the Goods by a given carrier, which depends on the form of delivery chosen by the Customer.
3. The time of order completion depends on the form of delivery chosen by the Customer.
4. The Seller informs on the Shop’s website about temporary restrictions in the delivery of the Goods before concluding the Agreement.
5. Delivery costs shall be borne by the Customer, unless otherwise stipulated in the Terms and Conditions or detailed terms and conditions of the Promotion.
6. Goods ordered in the Store are delivered within the territory of the European Union.

VII. Withdrawal from the agreement

1. A Customer who is a consumer or a Customer with consumer rights who has concluded a distance contract may withdraw from it within 14 calendar days without giving a reason and without incurring additional costs, except for the costs of transport to the Seller, which the Customer bears on their own. The Client may send a statement of withdrawal from the agreement by e-mail to the address zamowienia@enteron.eu or by courier (Polish post) to the following address: Enteron Sp. z o.o. Suchedniowska 19 C, 26-010 Bodzentyn
2. In the event of withdrawal from the contract, the Consumer or the Customer with consumer rights shall be materially liable only for the reduction in the value of the goods resulting from handling them in a manner other than that necessary for the assessment of their properties, features and functionality.
3. The Seller is obliged to immediately, no later than within 14 calendar days from the date of receipt of the return of the product and the Customer’s declaration of withdrawal from the contract, return to the Customer all payments made by the Customer, except for additional costs resulting from the delivery method chosen by the Customer other than the cheapest standard delivery method. The seller refunds the payment for the goods as described:
4. When paying cash on delivery or prepayment to the account to the account number provided in the form
   b. When paying PayPal to the PayPal account, c. When paying with PayU to the PayU account
   d. When paying
   Przelewy24 to the account Przelewy24 from which the order was paid. If the Seller has not offered to collect the product from the Customer, the Seller may withhold the refund of payments received from the Customer until the product is received back.
5. The Customer is obliged to immediately, no later than within 14 calendar days from the date of withdrawal from the agreement, return the product to the Seller. The customer is responsible for the direct costs of returning the product. The choice of the type of return shipment is at the discretion of the Customer, but it must take into account the type of Goods being shipped and the need for their safe delivery to the Seller. The method of packaging the Goods and the type of selected packaging is the responsibility of the Customer.

VIII. Complaint procedure/liability

9. The Seller is obliged to deliver the Goods to the Customers without defects (physical and legal). The Seller shall be liable to the Customers for defects in the goods in accordance with the provisions of the Civil Code, in particular pursuant to Article 556 et seq. of the Civil Code.
10. In the case of delivery of the Goods with damage to the packaging, the Customer should first submit a delivery complaint to the courier company carrying out the delivery, in accordance with the procedure applicable there, and the Customer should document the damaged package/shipment with photos in the presence of the courier and notify the Seller of the fact of such a complaint and the manner of its settlement. Lack
11. The Customer may submit a complaint to the Seller of the Goods, in particular by using the appropriate form available in the Shop, in writing (to the address: Enteron Sp. z o.o., Suchedniowska 19 C, 26-010 Bodzentyn), or by making any other unambiguous statement in this regard.
12. In order to speed up the processing of the complaint, please include information about the reasons for the complaint along with a very detailed description and photo documentation of the damage/defects of the Goods, the Customer’s request and information allowing for the identification of the Customer and the Goods, i.e. e.g. order number, date of purchase of the Goods, Name and surname and address details of the Customer, e-mail address. Along with the complaint, please provide, if possible, proof of purchase, which can be e.g. a copy of an invoice or receipt, a printout confirming the operation with a payment card, etc. In a situation where the data or information provided in the complaints/questions need to be supplemented, the Seller shall ask the complainant to supplement them before considering them.
13. The Customer exercising the rights under the warranty is obliged to deliver the defective Goods to the Seller at the following address: Enteron Sp.zo.o. Potkanowska 54 26-616 Radom at his own expense.
14. If the Goods sold have a defect, the Customer may:
    1. submit a statement on price reduction or withdrawal from the contract, unless the Seller immediately and without undue inconvenience to the Customer replaces the defective Goods with a defect-free one or removes such a defect. The reduced price should be in proportion to the price resulting from the contract in which the value of the Goods with the defect remains in relation to the value of the Goods without the defect. The Customer may not withdraw from the contract if the defect in the Goods is insignificant;
    2. demand that the Goods be replaced with defect-free ones or that the defect be removed. The Seller is obliged to replace the defective Goods with a defect-free one or remove the defect within a reasonable time without undue inconvenience to the Customer, subject to reservations and on the terms set out in the relevant provisions of the Civil Code.
15. Instead of the defect removal proposed by the Seller, the Customer may demand the replacement of the Goods with a defect-free one, or instead of replacing the Goods, demand the removal of the defect, unless bringing the Goods into conformity with the contract in the manner chosen by the Customer is impossible or would require excessive costs compared to the method proposed by the Seller. The assessment of excessive costs shall take into account the value of the Goods free from defects, the nature and significance of the defect found, as well as the inconvenience to which the Customer would be exposed by any other means of satisfaction.
16. If the buyer demands that the item be replaced or the defect removed, or has submitted a statement on price reduction, specifying the amount by which the price is to be reduced, and the seller has not responded to this request within 14 days, it is considered that the request is justified.
17. The Seller is liable under the warranty if the physical defect is found within two years from the date of delivery of the Goods to the Customer. A claim for removal of a defect or replacement of the Goods with a defect-free one expires after one year from the date of finding the defect, however, in the case of purchase of the Goods by the Customer – the limitation period may not end before the expiry of the period referred to in the first sentence.
18. Complaints related to the services provided by the Seller electronically may be submitted in particular via e-mail: zamowienia@enteron.eu

In order to speed up the processing of the complaint, please include information about the reasons for the complaint, the Customer’s request and information allowing the Customer to be identified, i.e. e.g. order number, date of purchase of the Goods, Customer’s name and address details, e-mail address. The Seller shall consider the complaints/questions within 14 days from the date of their receipt and inform about the result of their consideration. In a situation where the data or information provided in the complaints/questions need to be supplemented, the Seller shall ask the complainant to supplement them before considering them.

1. Validity of the Service Agreement and Amendment of the Terms and Conditions
2. The Client may terminate the Agreement for the Provision of Services with immediate effect
   at any time by requesting the deletion of the Client Account and sending an appropriate statement to the Seller in the form of:
3. Suchedniowska 19 C, 26-010 Bodzentyn

• e-mails to: zamowienia@enteron.eu

21. via the form provided for this purpose.
22. The Seller sends his/her statement in this regard to the e-mail address provided by the Customer when creating a Customer Account or placing an Order.
23. The Seller may terminate the Service Agreement with the Customer with a seven-day notice period and/or deny the Customer further right to use the Store and place Orders, as well as may limit the Customer’s access to part or all
    of the Content for important reasons, i.e. in the event of a gross violation of these Terms and Conditions by the Customer, i.e. in situations where the Customer (closed catalog) violates the provisions of section III of the Terms and Conditions.
24. A Customer to whom the provisions of section 3 above have been applied may use the Store after prior contact with the Seller and obtaining the Seller’s consent for further use of the Store.
25. The Terms and Conditions and appendices to the Terms and Conditions constitute a standard contract within the meaning of Article 384 § 1 of the Civil Code
26. The Seller has the right to make changes to these Terms and Conditions. The changes will not violate the acquired rights of Clients or the provisions of applicable law.
27. The Seller shall inform the Customers about the amendment of the Terms and Conditions in advance.
28. In the event of amendments to the Terms and Conditions, the Seller shall make the consolidated text of the Terms and Conditions available by publication on the Store’s website and by means of a message sent to the e-mail address provided by the Customer, which the Parties shall consider to be the introduction of information about the change to the means of electronic communication in such a way that the Customer can become familiar with its content.
29. Amendments to the Terms and Conditions shall enter into force after 14 days from the date of sending the information about the change. In the case of registered Clients, i.e. those who have a Client Account, they have the right to terminate the Agreement for the Provision of Services within 14 days from the date of notification of the amendment to the Terms and Conditions. An amendment to the Terms and Conditions shall not be relevant to the Sales Agreements concluded by the Customer and the Seller prior to the amendment of the Terms and Conditions.

X Personal Data & Cookies

The rules for the processing of personal data and the use of cookies are included in the document called Privacy Policy.

1. Final provisions
2. These Terms and Conditions shall enter into force on the date of their publication on the website.
3. The Sales Agreement and the Service Contract shall be concluded in Polish.
4. The law applicable to the conclusion of the Agreement shall be the law of the Republic of Poland, and the courts shall be the common courts of the Republic of Poland, unless otherwise provided for in the mandatory provisions of law. Any disputes between the Seller and the Customer who is not also a Consumer shall be submitted to the court competent for the Seller’s registered office.
5. The Seller may modify the technical manner of providing the Service, in particular for technological reasons (development of browsers and technology), but without deteriorating its quality, as well as without affecting the scope of rights and obligations of the Customer and the Seller.
6. The Seller shall provide technical and organizational measures appropriate to the degree of threat to the security of the services provided under the Service Agreement.
7. The use of out-of-court complaint and redress procedures is voluntary.
8. A Consumer or a Client with consumer rights has, m.in, the following possibilities to use out-of-court complaint and redress methods:
9. applying to the permanent consumer arbitration court, referred to in Article 37 of the Trade Inspection Act of 15 December 2000, as amended (i.e. Journal of Laws of 2016, item 1059), with a request to settle the dispute arising from the concluded Sales Agreement. The Rules of Organisation and Operation of Permanent Consumer Arbitration Courts are laid down in the Regulation of the Minister of Justice of 25 September 2001 on the Rules of Organisation and Operation of Permanent Consumer Arbitration Courts. (Journal of Laws of 2001, No. 113, item 1214);
10. applying to the Provincial Inspector of Trade Inspection, in accordance with Article 36 of the Trade Inspection Act, with a request to initiate mediation proceedings for the amicable settlement of a dispute between a Consumer or a Customer with consumer rights and a Seller. Information on the rules and procedures of mediation conducted by the Provincial Inspector of Trade Inspection is available at the headquarters and on the websites of individual Provincial Inspectorates of Trade Inspection;
11. requesting free assistance in resolving a dispute between a Consumer or a Client with consumer rights and a Seller to the District (City) Consumer Ombudsman or a social organization whose statutory tasks include consumer protection m.in. the Consumer Federation.

XII. Personal Data Controller and Scope of Data Processing

25. Personal Data Administrator:
    The Administrator of Customers‘ personal data is Enteron. Sp. z o.o., Suchedniowska 19 C, 26-010 Bodzentyn (hereinafter referred to as Enteron)
26. Processing of personal data:
    A customer who wishes to use the services of the Enteron online store on the www.enteron.eu website is asked to provide personal data. This data will be processed only for purposes related to the functioning of the store and the provision of services offered therein.
27. Purpose of processing:
    The Customer’s personal data is necessary for the proper provision of services, in particular to:
    a) send a newsletter,b) register on the website,c) conclude a sales contract,d) make settlements,e) deliver the ordered
    goods,f
    
    
    )
    exercise consumer rights.
28. Types of data:
    In order to properly provide services, the personal data administrator needs such data as:
    a) name and surname,b
    ) address for shipment of goods,c
    ) e-mail address and telephone
    number,d) NIP number and company name, if the Customer is an entrepreneur,
29. Legal basis:
    Personal data is processed in accordance with the provisions of the GDPR /Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016/ The basis for the processing of personal data is primarily Article 6 of the GDPR.

• Conditions for providing data:The Customer
  ’s personal data is processed only with the Customer’s consent, expressed at the time of registration in the online store or at the time of confirming the transaction made in the store without creating a Customer account. Consent to the processing of personal data is completely voluntary, however, in some cases it may be necessary to conclude a contract or other activities related to the provision of services by the Enteron store.

31. Rights of the person providing the personal data:
    a) The Client has the right to request access to his or her personal data. At any time, the Client may request the personal data controller to update or rectify their personal data. The customer can do it
    on their own using the Account tab after logging in to the online store.
    b) The Client has the right to withdraw consent to the processing of personal data at any time without giving any reason. The request may relate to the purpose of processing indicated by the Customer. If you withdraw your consent for
    all purposes of processing, your entire account in the online shop will be deleted and your personal data will no longer be processed. Withdrawal of consent will not affect the activities carried out so far.
    c) At any time, the Client may object to the processing of their data, both in their entirety and for the purpose indicated by the Client. The objection will not affect the actions already taken. Filing an objection will result in the deletion of the Customer Account in the online store and the personal data will not be further processed.
    d) The Client has the right to request the restriction of the processing of their personal data in terms of time and scope. This request will not affect the activities carried out so far.
    e) The Client has the right to request that their personal data be transferred to another controller. For this purpose, the Client may contact the data controller at the data controller’s e-mail address, providing the name and address of the entity to which the data controller is to transfer the Client’s personal data and the scope of such data.
    f) The Client has the right to request information from the data controller about the scope of personal data processing.
    The Data Controller is obliged to inform the Customer no later than one month from the receipt of each request about the actions taken.
32. Processing period:
    As the controller of your personal data, we will retain this personal data for as long as you wish to have a Customer Account. The account may be deleted at the Client’s request, but also in the event that the Client withdraws consent to the processing of data, objects to the processing of personal data or
    requests their removal.
33. Data security:
    When processing the Client’s personal data, we use the most modern IT, technical and organizational measures in accordance with the relevant law, including the use of connection encryption with an SSL certificate.
34. Entrusting personal data The Customer’s personal data may be entrusted to entities cooperating with Enteron to the extent necessary to provide services, i.e. for example in order to prepare the goods ordered by the Customer, carry out the
    payment process and deliver shipments. We never give, sell, or trade personal information for commercial or marketing purposes. Personal data is not transferred outside the European Union.

XIII Model Forms

• MODEL WITHDRAWAL FORM AND COMPLAINT
• RETURN FORM